I walked up to the counter and informed the lady an item was missing. The mashed potatoes was missing from one of the boxes. Wanting to confirm our order was correct (we shouldn’t have to do that it is their job), we opened the two boxes. One of the two ladies running the front counter brought our bag of food. We were not greeted just a person standing at the register looking at us. Things were not busy at this time of day. My wife and I came in the restaurant today to place an order to go. Worse dang place and I will make sure to spread it on all social media platforms and google, yelp and other businesse platform’s also. Nothing has ever came from contacting the store for issues all they say is I’ll take your name and number and someone will be in-touch. This is poor management and with the price of gas is not worth the problem with the mistakes in my orders. We eat here probably about 3 time a month and order over $50 dollars of food each time. She responds I can’t just hand out food! I said I will not return to this place again. I said you are hear now and so is the okra. I asked to be compensated for the drive and all she said is I can take your name and number, give it to my district manager and have them reach out. I pull around she tells another Young lady and she fixed 1 family order of okra, I told the young lady I drove back down from Wayne, to get this. I pull up no waiting and tell the young lady that they forgot a part to my order. I find that we was missing a family order of Okra, well I bag it all back up drive back down to your store. Being that the time of day is a busy one I get my order and leave out arrive back home, start getting things ready to eat. I drove from Wayne, Oklahoma to the Chincken Express in Paul’s Valley, Oklahoma on Grant Ave. I don’t know why they can’t give better service. I went to the one on 46 in Seguin a few weeks ago, ordered the fish. When I were to Clear Springs the biscuits were soft, tender and good. They got the livers right, but the biscuit was so hard, I could not bite into it. When I received the livers, they were over cooked, I could not bite into them. I told him to forget the thigh, I can go to Bill Millers and get 2 thighs and a side for $5.00. He said the livers cost xx amount, which was correct & that the thigh was $5.00. When he gave me the total I asked why it was so much. Placed my order of chicken livers, which I asked them to cook them 3 mins only and a chicken thigh. When another one open on Hwy 46 in Seguin, I was excited that I didn’t need to drive as far. They always got my order correct and had good service. I started going to the one on Hwy 46 in Clear Springs. Once, when I went inside to place my order, I watched them put my order under a warmer and the employees stood around talking. For years, I have tried going there and they never got my order right and it was cold. The Chicken Express on Hwy 123 By-pass in Seguin is terrible. Very disappointed in this entire experience. I am not even sure corporate reads these comments or why I can’t contact corporate directly so that’s not good either. This used to be a favorite place of mine years ago and haven’t visited in a while. I spent 17.84 and ate 1 tender and a few fries before I gave up. She said she ate there earlier in the day and it was fine. If you want to provide a full discount that’s great otherwise just know there is a problem with something there and get it fixed. I said no thanks I don’t want a discount on food I can’t eat. She then offered me a 25% off coupon on my next meal. I only called to let them know there is a problem with their food or processes. She asked if I could come back and I said no as I am no longer in town. Spoke with Kimberly and could tell she was stumped as to what to do. I called the store to tell them the food was way over salted and I could not eat it. I was not happy after my visit to the Bedford store on 8-24-22. Chicken express might as well change they name to taco bell. How they failed to be truthful when the concern was brought to their attention. How they failed to present a good product. We will use every media outlet available to use to educate the consumers how this store failed. How about the lies we had to endure because the hired staff of this store failed. How about the time we spent traveling to the store and waiting. All this store was willing to offer was the refund of the gravy. Quit trying to make excuses because you failed the public consumer. Admit your gravy was below serving standards. Hmm, does their gravy sit for long periods of time before serving? As a bit of a gravy connoisseur, i can tell you the longer gravy sits the more it firms up. Called the store and their excuse was “that’s what happens when it sits”.
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